Frequently Asked Questions
Everything you need to know about our retail display solutions and services.
What is the standard shipping timeframe for orders?
Most in-stock items are processed within 1-2 business days. Shipping times vary by destination across Canada and the USA, typically arriving within 3-7 business days.
Do you offer bulk discounts for large retail fit-outs?
Yes, Eddie's Hang-Up Display offers competitive volume pricing for large-scale projects. Please contact our sales team for a custom quote on bulk quantities.
What is your return policy for store fixtures?
Unused items in their original packaging can be returned within 30 days of purchase. Please note that custom orders and certain clearance items are final sale.
Can I pick up my order from your warehouse?
Absolutely. Customers can select the 'Local Pickup' option at checkout to collect their orders directly from our Vancouver, Edmonton, or Toronto distribution centers.
Do you provide assembly services for display cases?
While many of our products are designed for easy DIY assembly, we can recommend professional installation services for complex glass display cases and heavy-duty shelving units.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and corporate EFT payments for established accounts.